Lucinda Bromwyn Duncalfe

A next step, a new blog...

I am starting a new adventure

I’ve founded a new company, this time all by my lonesome. Depending on how you count, this is at least my sixth startup:

  • Dial Info/Automated call processing - went there right out of school as a secretary, ended up as a product manager
  • Infonautics - joined to run product management as about employee 30, left less than a year later after we’d gone public and grown to 150
  • Destiny Software - joined Skip Shuda’s company as CEO and the 3rd employee, grew that one to $25m in sales and profitability before (oddly) closing it down post-bust and -9/11 distributing the significant cash reserves
  • TurnTide - an antispam company I co-founded with David Brussin to take advantage of technology he invented at ePrivacy Group. We sold it to Symantec.
  • Cuts.com - a video editing platform that I founded with Sunny Ballijipalli and Russell Holt which we later moved out west to be run by a CEO who sold it to RiffTrax. 
  • ClickEquations - I ran this SaaS company with a paid search management platform that started life as Commerce360, which grew out of Craig Danuloff’s PreCommerce Group. 
  • I’ve also been on the board or consulted with Monetate, Semprae Labs, Kerathin, FNX, ExpertPlan, and others. 

The point is, I’ve done a lot of startups, but never one without a partner. 

The most common question I get after speaking at entrepreneurial events is always some version of “how do I start?” and the answer is “you just do,” which isn’t very useful for people. The only thing that seems useful is to give them examples. My plan is to tell the story of my next company as it unfolds, in the same way I documented my experience as an Eisenhower Fellow in a long series of posts on my old blog. I hope that it’s useful to other entrepreneurs. 

Paying a steep price for taking your husband’s name

If I needed any more reason to get my name back:

http://bigthink.com/ideas/40387?page=1

Even after controlling for education levels and work hours, a woman who took her husband’s name earns less — €960 compared to €1156.

Probably because:

Despite the fact that other than their name choice the women were identical, the participants overwhelmingly described the woman who had taken her husband’s name as being more caring, more dependent, less intelligent, more emotional and (somewhat) less competent.


Persistence Hunting

I just finished reason a really terrific book, Born To Run, by Christopher McDougall. An acquaintance suggested that I read it after I mentioned that I recently started and am loving barefoot trail running. I’m very grateful that she followed through and got the book to me. 

It’s a shaggy-dog story that leads through the crazy world of ultra marathons, the Sierra Madre and the Tarahumara, and the top distance coaches, biologists, and anthropologists. I ended up understanding why I am running with joy for the first time since I left childhood, and a little bit more about humans beings. (Photo of a Tarahumara running is McDougall’s)

Turns out that persistence, and our natural ability to run long distances are both critical to our species success. (Yes, running is natural - but you’ll have to read the book or at least watch the video at the end of this post to get that story). Our ancestors hunted, and out-hunted our competitors, the Neanderthals, by running our prey into the ground. We ran long and easy, in teams. We chased an antelope until it literally dropped dead. 

All if which got me to thinking about start-ups. 

I’ve been told - often - that I’m persistent to a fault. Many knowledgeable folks say that persistence is a key attribute of successful entrepreneurs, though I don’t claim to be any proof of that. How could I use my persistence as a strategic advantage?

I’m not sure yet what I’m going to do next yet, but the lead contender today is a project I’m working on with a few great guys who are building a proof of concept that we will be ready to market in the fall. We figure that if we can sell it that’s proof that it’s a good idea and we’re off to the races. If not we won’t have lost much. The idea isn’t earth-shattering, but it would make life a ton easier for a lot of people.

There are many reasons that we think it’s smart strategically. First, the solution is very simple in a field of the very complex; simplicity and elegance are attractive. Second, I like the model - it’s analogous to Salesforce.com in the early days, when salespeople expensed individual accounts because the tool was so much better than Siebel, which they were supposed to be using (this was before Salesforce became Siebel). Third, it’s fun to take on the big guy with something small. It’s a Kopppelman value-destroying idea. And there are a long list of others like the supporting trends, the teams’ experience and expertise, on and on. 

The truth is, though, that I was drawn to the opportunity primarily because I think that I’ve devised a way to start and grow it without outside capital. I’ve raised many rounds of venture capital, and I’ve worked with great (and horrible) investors. I’m ready to do it without them, I think. That has less to do with dilution than it does loss of control, and what I see as fundamental issues in the VC-entrepreneur model (I’ll post about that someday). 

What I realized, thinking about persistence in the start-up context, is that internally-financed growth is the business version of persistence. It’s a weapon. When you can run longer than your prey, you get to eat them for lunch. When you raise outside capital, get into the habit of burning cash for growth, you have to keep raising money to run. When you provide enough value that customers are happy to pay more than it costs you to produce that value, you can run forever. You’re free.

Of course, there’s a trade-off: slower growth. There’s only so fast that an internally-financed company can grow. Look  at the wacky counter-example, the fastest growing company in history, Groupon - it’s hemorrhaging cash.

But I’m not that motivated by high-flying growth any more. As I learned from McDougall, great running stems from joy. Yes, you have to train hard and smart, it can be extremely painful, sometimes you fall. But, regardless, the greatest runners run with joy. It’s a deep thing, it’s about being a better person. It’s about giving rather than getting.

It might sound a bit wacky, but I believe that we can build a great company using those same principles. What I love about start-ups is the people - the team, the customers, the partners. I’m old now, and I don’t need any external affirmation. I can follow my slightly nutty ideas and not care what anyone but my team thinks of them. I just want to work with good people to build great things that customers find useful. As long as I’m doing that, I can do it forever. And everyone will be happy.

p.s. Back to running, here’s a great video from Nature that tells the basic story in just 6 minutes. 

P90X, knees, and minor miracles

This is a special-topic post. Super-boring for anyone not interested in knee injuries or P90X. Sorry.

I have bad knees. First of all, I’m knock-kneed (officially, genu valgum). I don’t much like the look of it, but more concerning is that it makes the supposedly straight hip-knee-ankle line more more of a triangle. It results in all sorts of problems, including chondromalacia patella - a softening of the cartilage under the patella.

I made this a whole lot worse in my teenage quest to dunk. I did way too many squat presses with way too much weight, which overbuilt my quads, which pulled my kneecap up which meant that the cartilage on its underside rubbed on my femur every time I bent my knee. (I never did dunk a basketball, but I did get enough air to dunk a volleyball.) I had a special brace that was supposed to hold my kneecaps down, but they didn’t work very well. 

The result was that I had arthritis by the time I was in my mid-20s. Then, when I was 30, I ruptured my right ACL in a Shotokan Karate tournament. I had an ACL allograft to repair the knee. It turned out that I already had Grade IV chondromalacia (the worst), and that was “cleaned up” too. The cartilage should look like a hard boiled egg; mine looked like that fake crabmeat. 

I had the allograft because it was the most agressive option, supposedly it would get me back the fastest and fullest. Unfortunately, as strong as my new ACL has proven to be, I completely destroyed my patellar cartilage during rehab - all those knee-bending exercises that help build the muscles around the knee to support the new ligament just tore them up. 

So, three years later, back under the knife I went. This time, both knees were operated on and I was in a wheelchair for a month, then on crutches. As soon as I was out of the braces, I went back at it again, and had so much swelling and pain that I couldn’t work out for more than a day or two a week - with the support of too-frequent drainings (via a giant needle - horrid) and cortisone injections. 

Still not smart enough to shift approaches, I went on a tour of leading knee surgeons. “What can I do?” All three started off with “Well, you’re really too young for knee replacements.” One suggested that I consider osteotomy - my fibula would be sliced diagonally, realigned, and pinned in a geometry that would align my hips, knees, and ankles. That was enough to scare me off of all of it, and I gave up. 

I had been a hard-core 7-days-a-week competitive athlete from 13 to 30 and I turned into a couch potato. I couldn’t bike for more than an hour and walk the next day. I gave up backpacking. It was horrible. 

Finally, after my second daughter went to pre-school, I decided that I had to exercise for exercise’s sake. I had never done exercise in my life - I had done athletics - and it’s very very different. I decided that NordicTracking was the right thing - little knee bend, controlled motion, full-body, cardio. So I bought one for $50 on eBay and started doing it every morning. I had to ice daily for the first couple of months. Thankfully I got the full West Wing on DVD that Christmas and was so motivated to see the next episode that I quickly worked up to about 45 minutes a day. And I skied hard. That got me back in OK shape. But it was so boring. 

Then - drumroll please - on our annual Memorial Day camping trip, a friend told me about P90X. If you watch TV, which I don’t, you’ve probably seen the infomercials. I bought the DVDs, weights and a pull-up bar, and put in the first DVD. When I started I could barely do most of it. Jumps, deep knee bends, push-ups, pull-ups. You name it, I couldn’t do it. 

P90X is a very structured 90-day program. I made it through 45 days that first time and had major trouble with… my shoulder! I could barely move my arm, couldn’t raise it above shoulder level, and it hurt like crazy. It took 3 doctors to figure out that I have artritis in my clavicles (from all that shooting for all those years) which led me to compensate in odd ways which ended up in tendonitis in my bicep. UGH! I did nothing with that arm or shoulder for almost two months while it healed.

Voltaren, which is essentially a topical version of Aleve, worked wonders for me to control the swelling from the arthritis. I still use it on my shoulder or even my knees when things start to flare up.

I’ve also found glucosamine chondroitin very helpful, although I’m no controlled study, when I forget to take it for more than a few days my shoulder and knees remind me.

Once I got past that roadblock, I started to see results. Miraculous results. You can find hundreds of before and after shots of people with newly ripped abs from P90X, and they are real - I know some of them.

I don’t look quite that ripped, but my results are miraculous for me. I am almost pain-free. I can run five miles with no swelling. I can ski, three maybe even four days straight. I can do a deep knee bend - painlessly, even thought it makes an awful crunching sound. I can jump, cut, turn, and spin. I can bicycle. I can pick up a ball and shoot around without fearing that something terrible is going to happen. I’m hoping to start martial arts again this fall.

Why did it work? I think that it’s:

  • Focus on the core
  • Every muscle group is isolated and developed
  • Movement - you have to jump, pivot, etc, but can start in a very modest way
  • Flexibility, which feels like it reduces pressure without, because of the strengthened muscles, feeling loose
  • Every day, seven days a week, but doing something very different every one of those days, seems easier for my body to maintain than an alternating schedule of days off  
  • You can ease into every exercise in every one of the 12 workouts. There are some exercises that I’ve just begun to do fully in the past couple of months - more than 2 years after I started!

Those are a tenth of the great things about the program, but they are the ones that are important specifically to knees. Thanks Tony.

Lessons learned: run from the knife, never say die, and just press play, every day!

Slowing Down

In addition to being full-time Mom, I’ve been spending my post-ClickEquations time:

  • Advising Kerathin and PartySpace.com
  • Serving on the Board of Directors at Monetate
  • Consulting with London-based social analytics platform UberVU
  • As Acting Executive Chairman Semprae Labs
  • Talking with lots of entrepreneurs and companies
  • Working with a team on a possible next venture (VERY exciting)

So it’s not like I’ve throttled back completely. But I am having to shift into a very different mode of operation.

Most importantly, my girls need time and space. On our almost-daily walks in the Wissahickon, for example, we stop and play in the creek for half, or even a full hour. 

When we had to figure out what time my 11 year old should get her ear drops (4 a day), it took over an hour of construction (she’s a Montessori kid and self-described “hands-on learner”), exploration, and confusion before the satisfying “Ahhh…. I get it!” came.

At work, I no longer get a dozen emails in an hour, most of which can be dealt with in 20 seconds. Instead, I get a dozen emails a day, and almost all of them are about big issues - things that I have to think deeply about or that require a lot of work (What do you think about this business? Which market makes more sense to attack first? What do you think about this guy?) 

I am also lucky enough to be attending an Aspen Seminar in the fall, and have a scary bulkpack of classics to read, grasp, and digest. Slowly.

I find this shift, this pace enormously challenging. So I’m going to use it as an opportunity to learn to be slow and effective, on the bigger stuff. I still check email way too frequently, so I’m switching from push to checking every hour. I look at Twitter too often, so I’m taking a hiatus for the rest of the month. Facebook decided I wasn’t me and deactivated my account, removing that distraction. I’m going to check news just in the morning and at the end of the day.

I’ll be back at it full-tilt in mid-September, so I have to learn this quickly. And, BTW, if you want to connect on any of that work stuff - or join us for a walk in the woods - let me know.

What’s wrong with the hoopla about Sheryl Sandberg?

The New Yorker just published a long, loving profile of Sheryl Sandberg, Facebook’s COO, appropriately titled “A Woman’s Place”. For a brief moment in time it was at the top of Techmeme. Sheryl also did a popular TedTalk

She mostly blames the male domination of the tech industry (and world leadership) on women. I think, mostly, she’s on the right track. She gives solid advice to young women - “lean in”, find a 50-50 husband, wait to have kids until you’ve established yourself (and don’t think about it until then). She focuses on what we can do rather than what others do to stop us, and I agree with that appraoch 100%. 

She’s also an interesting model. She has all the normal super-powers: crazy-smart, hard working, clearly emotionally intelligent. She also had a critical and powerful mentor (get yourself one of those, girls). And she espouses some unusual views, including some I’ve been advocating for years: an approach to managing life based on blend rather than balance, forget about career planning, don’t focus on the fact that you’re a girl. I like Sheryl, I bet we’d get along well. 

Yet it pisses me off that she’s the newest girl tech darling. Why? Because she’s a #2. She may be the best #2 in history, but I wish we had #1 role models

My Name Change

After receiving the 10th email asking why I’m changing my name, I decided I’d just explain. 

My parents named me Lucinda Bromwyn Duncalfe. Roughly, it means light princess of the cowshed (yeah). Lucinda is an old family name from my Mom’s side. Bromwyn is what they really wanted to name me but were worried about how unusual it is - it’s Welsh. My full name is (truncated) iambic pentameter. I always liked my name, always felt comfortable with it, like it says who I am. (As does Lu, which has a lot fewer letters and has followed me, sooner or later, everywhere since I started playing basketball in 7th grade.)

The first time I married, I eloped and did nothing by the book; the marriage was an utter failure. Trying a different approach seemed like the thing to do. So the second time I did the full traditional thing, white dress and all. Although it took me a while, that included changing my name. I first tried Duncalfe-Holt but that was too long and awkward. I didn’t start using Holt alone until my first daughter was in school, when family cohesion seemed important. The idea that I should give up my name, just because I’m female never sat well with me. Now, 8 years later, I don’t think it matters if my name is the same as my husband’s and daughters’, and I still feel a lot more like Lucinda Duncalfe than Lucinda Holt.

I played with the idea of changing back for about a year. A few months ago I started the expensive, onerous process. When you get married you just go to a Social Security office and they change your name. Changing credit cards etc is a pain, but the name change is nothing. I’m told that it’s straightforward in divorce too. But in my situation I had to get fingerprint cards done, present myself to the Court, pay a big fee, then publish a notice in two newspapers, obtain proof of publication, and I still have to go before a judge.

Coincidentally, my court date is next week. That timing turned out to be good, since I’ve moved on from ClickEquations and had to change my contact information anyway. So, as of yesterday publicly, and next Wednesday for real, I’m back to being who I was for the first 37 years of my life. 

It’s going to feel great. Like home.

Starting Again

We sold ClickEquations today. And I’m changing my name back to Lucinda Bromwyn Duncalfe (long story, and no I’m not getting divorced). So it seems like a good time for a fresh blog - and you found it! (My old stuff is still at www.cerealceo.com.) I also have a new email address: lucinda at duncalfe dot me and a new Twitter handle: @LucindaD.

I will help with the transition for a month or so, then spend the summer with my girls (yeah!). I plan to do one more company - let me know if you have a great idea or know someone who does.